Global Citizen Solutions is a professional immigration consultancy firm that specializes in relocating individuals and families abroad. They assist people through every step of the migration process to simplify something that can be complex and full of red tape.
From Portugal’s popular Golden Visa to Caribbean citizenship by investment programs, the firm has made its mark in the fast-growing market of second citizenship and residency, positioning itself as a prominent people-first advisor.
In this article, we provide a detailed overview of Global Citizen Solutions reviews, drawing on real client experiences and independent assessments. We’ve organized them according to the factors that are most relevant to the customer service experience.
Communication: Clear, Supportive, and Multilingual
When speaking to clients of Global Citizen Solutions, a common theme appeared and that was the firm’s clear communication.
Clients often used the terms “approachable” and “responsive” when speaking of the consultants they interacted with.
Most importantly of all, especially if this is your first migration rodeo, consultants will explain complex residency or citizenship terms using easy-to-understand wording.
As one client highlighted, “They were patient in explaining every step, especially considering we were moving a whole family across borders.”
Many clients mentioned that the team provides timely updates, which helps avoid unpleasant surprises. Even when issues arose, communication remained professional and focused on finding appropriate solutions.
Several clients noted appreciation of the fact that staff can communicate in multiple languages, making the process less stressful for non-native English speakers.
Responsive and Timely
Responsiveness is another area where Global Citizen Solutions receives largely positive feedback.
Most clients say that all questions were answered quickly and appropriately. On top of that, consultants would provide them with updates about every step of the process.
Emails and calls were typically responded to within a 24-to-48-hour period with reminders being sent to help clients stay on track with documentation and payments. This is especially important in this field or industry as it helps guarantee the success of an application and reduces potential rejections.
A handful of clients did note that during peak periods, response times were a bit slower than expected. This can be a common challenge when it comes to citizenship by investment programs since there’s a lot of reliance on government processes.
In-person meeting availability was limited, with most interactions being conducted via email or video. For some clients that are used to hands-on service, this was seen as a negative and may make it seem like the firm provides a less personal service than firms with larger local footprints.
Transparency and Clarity of Information
The aspect of Global Citizen Solutions’ customer service that is most praised is its transparency.
Due to this, most clients report that they felt confident that they understood all fees, timelines, and requirements before making a commitment.
A recent client said, “They made sure we knew exactly what the costs were upfront, and we weren’t surprised with hidden fees. They told us in detail how long each stage would take, which helped keep our expectations realistic.”
Several clients emphasized that this clarity gave them the confidence to proceed, particularly pertinent as they were investing substantial amounts in Golden Visa or citizenship by investment programs.
Expertise and Professionalism
Many reviews highlight the team’s deep knowledge of Golden Visa and citizenship by investment regulations.
Clients appreciate that consultants, with the help of lawyers with decades of experience, could tailor advice to their unique circumstances, whether it be a single applicant or a family with complex tax considerations.
Top compliments included Global Citizen Solutions’ up-to-date knowledge of Portugal’s Golden Visa changes, their strong experience in managing applications across both Europe and the Caribbean, and the professional demeanor of consultants during document reviews and important consultations.
Confidence and Trustworthiness
Trust is key when clients are planning to make life-changing decisions about relocation and citizenship. Many clients mentioned that the firm’s transparent process and consistent follow-ups made them feel secure.
There are many examples of success stories facilitated by Global Citizen Solutions such as the client who urgently wanted to secure a Portugal Golden Visa and did so despite tight deadlines or the entrepreneurs who got residency by investment and expanded their business internationally.
Market Comparison
Global Citizen Solutions is a solid mid-sized specialist, especially when compared to similar firms like Henley & Partners and Arton Capital. They have especially strong expertise in Portugal and European residency programs.
Some potential downsides when looking at this comparison are that Global Citizen Solutions is not as globally diversified, have fewer physical offices for in-person meetings and processes can feel less standardized than those with dedicated project management teams.
However, oftentimes the reality is much different than the feeling, and the firm compensates for potential slumps. Their positives include a more approachable and less intimidating consulting style, competitive pricing structures to offset clients’ high investment costs, up-to-date knowledge, and good multilingual capabilities.
Final Takeaways
- Strong overall ratings: Global Citizen Solutions has an average of 4+ stars across major review sites like Google Reviews and Trustpilot.
- Excellent communication: Clients praise the clarity of explanations and multilingual support, but a minority pointed out occasional delays in replies.
- Professional expertise: The team demonstrates excellent knowledge of European and Caribbean citizenship programs.
- Transparent pricing: Most clients felt all costs were disclosed upfront, but some would have liked more itemized quotes in writing.
- Room for improvement: Compared to larger competitors, project tracking and proactive follow-up could potentially be more consistent, especially during busy periods.
Frequently Asked Questions
How does Global Citizen Solutions’ pricing compare to its competitors?
Global Citizen Solutions’ pricing tends to be in line with or slightly lower than some of its main competitors, especially when considering the extensive services they provide. You tend to get more value for your money.
What is Global Citizen Solutions’ visa application approval rate for their clients?
Global Citizen Solutions’ visa applications (on behalf of clients) get approved 100% of the time and they have never in their history had a case rejected. This is due to their commitment to assisting clients with meeting strict deadlines and transparency.
Does Global Citizen Solutions provide any free services?
Yes, they do. Before any contract is signed, Global Citizen Solutions offers a free initial due diligence assessment. This prevents clients from proceeding with a process that they may not potentially be ready for and limits unnecessary costs.